Since the final game of the 2018 World Cup, I find myself considering what an extraordinary tournament it was—replaying my favorite moments (for one, that soap-opera-dramatic-penalty-kick-come-hat-trick by Cristiano Ronaldo against Spain!), wishing Belgium had made it to the final and wondering what Neymar’s hair looks like this week. And I’m…
Intelligent personal assistant devices. Smart thermostats. Robot vacuum cleaners. Self-stirring travel mugs! We truly are living in a Jetson-esque era of products and services designed to make our daily lives easier. These products automate and streamline the sometimes-mundane actions that must be performed every day to maintain a level of…
When people talk about loyalty in the workplace, it evokes images of a bygone era. The worker of 1950 for example, put in his (not her) eight hours a day, got a ham from the boss every Thanksgiving, could count on a promotion after hitting the 10-year mark, and a…
Any good business leader knows policies are essential to effectively manage resources. There are policies and quotas for hiring new people, protocols and limits to making large capital investments, spending limits that vary by management level – the list goes on. But one of the scarcest and most valuable resources…
We have all heard the reasons why providing a great customer experience is the secret sauce to business success. It requires less effort to retain existing customers than to acquire new ones, unsatisfied customers are more likely to tell others about a bad experience than satisfied customers, and it’s easier…
The United States of today is more diverse than ever before. We innately know this from the changing world around us—neighborhoods are more ethnically different, our work teams include people from other generations and genders, and cultures we had not been previously exposed to bring new experiences to what we…
Q: What prompted you to want to speak on innovation? A: It seems that almost every company ArchPoint speaks with these days is looking to some aspect of innovation to support future growth. In many cases, the product team is tasked with the challenge, but the best companies out there…
One google search of the word “Millennial” will bring up hundreds, if not thousands of articles on Millennials in the workplace. Articles about how we (yes, I’m one of them) want to be managed, what we need in order to feel valued and what we demand of you (the Baby…
One of the more challenging discussions in today’s boardrooms is the topic of corporate culture. Progressive organizations are working to adapt their cultures to be more inclusive and in tune with both the needs of customers and employees. The critical link needed is for culture to become relevant to the…
Layers in an organization eat speed, muddle messages and draw out decision-making. Like the childhood game, Telephone, when players whisper a message round a circle, layers confuse. What starts out as, “The yellow dog ran toward the hippopotamus,” after seven layers may end up as, “Yahoo digital rooted for hipsters.”…
