OnPoint Insights

Fresh Perspectives & Big Ideas To Increase Productivity & Growth

5 Essentials to Making Your Organization Design Work

By | Change Management, Organization Design | No Comments

Last year we published an article on the essentials to effective organization design, focused on increasing the probability that a new organization design would support the execution of an organization’s goals. Of course, you followed our approach and implemented an amazing design that your entire organization has accepted, seamlessly transitioned…

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How to succeed with difficult customers

By | Customers | No Comments

We have all heard the reasons why providing a great customer experience is the secret sauce to business success. It requires less effort to retain existing customers than to acquire new ones, unsatisfied customers are more likely to tell others about a bad experience than satisfied customers, and it’s easier…

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