OnPoint Insights

Fresh Perspectives & Big Ideas To Increase Productivity & Growth

All posts by Blaze Stutes

Improve communication with HBDI

By | Leadership, Talent Management | No Comments

Intelligent personal assistant devices. Smart thermostats. Robot vacuum cleaners. Self-stirring travel mugs! We truly are living in a Jetson-esque era of products and services designed to make our daily lives easier. These products automate and streamline the sometimes-mundane actions that must be performed every day to maintain a level of…

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How to succeed with difficult customers

By | Customers | No Comments

We have all heard the reasons why providing a great customer experience is the secret sauce to business success. It requires less effort to retain existing customers than to acquire new ones, unsatisfied customers are more likely to tell others about a bad experience than satisfied customers, and it’s easier…

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